CANCELLATION & REFUND POLICY
(Ref 05/18)
If you are not able to partake in a tour or course on the date and time you have booked you should contact Snow Safety Australia as far prior to this date and time as possible.
Tour Cancellation Policy
AST1 Cancellation Policy
AST2 Cancellation Policy
Cancellation because of Weather — If the tour or course you have booked is unable to go ahead because of adverse weather, it may be rescheduled. This will be the decision of Snow Safety Australia. You the customer should make contact with Snow Safety Australia prior to the date of travel. Main Snow Safety Australia will do all possible to reschedule the tour or course to a date suitable to you the customer however if a suitable alternative date is not found, you are entitled to a refund.
Snow Safety Australia reserves the right to cancel, change, transfer or substitute any tour or course that you have booked, at any time and for any reason. If you choose not to accept the alternatives offered you will be entitled to a full refund. Notwithstanding the above, if we have to make a significant change to a tour or course, we will make a reasonable effort to communicate this to you and to facilitate an amendment of the booking.
Gift vouchers are non-refundable.
Tour Cancellation Policy
- Cancellations received 40- 31 days or more prior to tour date will incur a $150 cancellation fee
- Cancellations received 30-15 days prior to the tour date will incur a cancellation fee of $200.
- There is no refund for cancellations within 14 days or no shows.
AST1 Cancellation Policy
- Cancellations received 40-31 days or more prior to the course will incur a $150 cancellation fee
- Cancellations received 30-15 days prior to the course will incur a cancellation fee of $200.
- There is no refund for cancellations within 14 days or no shows.
AST2 Cancellation Policy
- We are unable to offer refund on AST2 courses once booked do to the limited spaces available on these courses.
Cancellation because of Weather — If the tour or course you have booked is unable to go ahead because of adverse weather, it may be rescheduled. This will be the decision of Snow Safety Australia. You the customer should make contact with Snow Safety Australia prior to the date of travel. Main Snow Safety Australia will do all possible to reschedule the tour or course to a date suitable to you the customer however if a suitable alternative date is not found, you are entitled to a refund.
Snow Safety Australia reserves the right to cancel, change, transfer or substitute any tour or course that you have booked, at any time and for any reason. If you choose not to accept the alternatives offered you will be entitled to a full refund. Notwithstanding the above, if we have to make a significant change to a tour or course, we will make a reasonable effort to communicate this to you and to facilitate an amendment of the booking.
Gift vouchers are non-refundable.